GEOBRIDGE is committed to providing exceptional technical support for all of our products and services. Numerous support options are available to ensure the success of all GEOBRIDGE customers.
• Standard Support: Monday – Friday (8am EST – 6 pm EST)
• Premium Support : 24x7x365 days a year
• Onsite implementation and training
• Extended Hardware Warranty
• RMA Services
Experienced and Customer Focused
Whether our team is supporting the initial implementation or ongoing maintenance of a solution, we are here to help augment your staff’s needs. GEOBRIDGE’s support team is experienced and customer-focused and as such, our support team is consistently rated high in customer satisfaction surveys.
Along with our cryptographic key management knowledge, the high level of service is the foundation that GEOBRIDGE and our customer relationships are built on. Our team is fully equipped to provide assistance and guidance with all GEOBRIDGE supported products, projects, and related services.
Our Team Is Comprised Of:
• Certified Engineers
• Compliance Experts
• Cryptographic Architects and Developers
• Executive Management
Our Support Team Is:
• Professional and proactive.
• Fast, reliable, and consistent.
• Good listeners who provide solutions and build relationships.
• Committed to your success.
Consistent Response Times
Our combined skill and quality of customer service sets us apart from the competition. As a customer, you have access to all of these resources to help adopt new solutions, accelerate business objectives, and achieve a quicker ROI. Our team is always available and consistently demonstrates aggressive response times.
Each individual inquiry is meticulously tracked with unique ticket numbers, notes, and thorough documentation that allows for seamless hand-off to any internal team member. This approach ensures that our clients never encounter a situation where they are forced to start over from the beginning. GEOBRIDGE Support team operates efficiently across all domains from technology through compliance.
No support organization is more responsive or better equipped to manage any request which allows our customers to focus on driving their business objectives while maintaining operational efficiency.